Owner Testimonials

Nicole Dennis

Online Reservations Manager

"Gail Crosby and I have worked together at separate companies for years and I can not express how wonderful she is and has always been. Not only is she extremely professional and in possession of highest level of integrity she is also very kind and compassionate. These qualities allow her to provide the best service as Vacation Rental Manager. Add in her vast knowledge of...more"

May 30, 2013, Nicole was with another company when working with Gail at Resort Rentals, LLC

Jacqueline Wooster

Business Manager at Intrinsic Yacht & Ship LLC

"We have used Gail for the management of our four rental properties in Ocean City for several years. The advice and input she has provided us has helped us to increase our rental revenue while managing repair and maintenance issues that are bound to come up from time to time. One of the things that I appreciate most about Gail and Resort Rentals is that she focuses not only on my concerns when it comes to taking care of unexpected issues, but also on getting these items addressed quickly so that our renters can enjoy their vacations.

Gail was also an integral part of our decision to provide mini-week rentals, which was a real boost to our bottom line. She also isn't afraid to tell you straight out what your property needs to be able to generate more income (carpet, new bedding, new paint to brighten up a dark area, kitchen tools, etc), and she as been spot on every time.

Gail has surrounded herself with top quality people in her office, who are always available to help, offer suggestions and advice, and they are quick to address any and every concern we have. Because we aren't local to the area, the Resort Rentals team frequently offers to take care of items that I'm sure would be considered outside of the course of their normal business (such as taking care of Cable service and returning equipment for us in the off-season). While I'm certain these are services that they may provide to all of their clients, they make us feel somewhat pampered with how they have helped take stress off of our plates - particularly since we were somewhat thrown into the rental business after the sudden loss of our father. We feel incredibly thankful to have had Gail looking out for us during this time.

I never hesitate to recommend Gail and the entire Resort Rental team to anyone I speak to who is either looking for someone to manage their properties or is looking for guidance in finding an ideal beach rental for their vacation. Gail's expertise in all aspects of property management and rentals, ability to come up with creative ways to market our properties, and her friendly and reassuring demeanor every time we meet with her, makes it clear that we have found a real asset to partner with - a partner who has the same goals we do.

When you are doing business through Resort Rentals - as an owner or a renter - you will be in the most capable hands around. Gail came to us very highly recommended, and today I can give an equally glowing recommendation. With her knowledge, expertise and ability to think creatively to tackle problems, she is a true asset to have on your side. We have enjoyed working with Gail and her entire team and especially appreciate their quick responses in a pinch. They have been nothing short of fabulous, and they have earned our respect, appreciation and loyalty."

May 8, 2013, Jacqueline was Gail's client

Brett Wolf

President at Professional Mortgage Services Inc.

"Gail and I have done business together in a number of different settings. She has always been knowledgeable, efficient, and diligent, regardless of the project. Doing business with Gail is always a pleasure."

March 27, 2013, Brett was with another company when working with Gail at Resort Rentals, LLC

Dinah Buck

Special Markets Sales Representative at Sunovion Pharmaceuticals Inc.

"Gail is a an expert in the field of Vacation Consultant. She has managed my Vacation Property over many seasons; her strengths are too numerous to list. Top-professional, possesses high integrity, personable, punctual, great sense of humour, and values every one like her own family. I highly recommend Gail Crosby for any professional opportunity that she pursues."

August 10, 2012, Dinah was Gail's client

Ronald Zonnak

Owner, Allstate Pest & Termite Control, Inc.

"Gail is very professional , she has everyone's best interest at heart. You will find it hard pressed to find a better Rental Manager than Gail. As a service professional, I have had the privilege to work with Gail for years and it has always been a pleasure to have it all together every time :)"

March 9, 2012, Ronald was a consultant or contractor to Gail at Resort Rentals, LLC

Ian Wildman

Executive Assistant

"Long distance management of a rental property is never easy - unless you are lucky enough to have Gail of Resort Rentals handling your account. After several years of declining income from our ocean front condo in Ocean City, I did some networking and found that the reason for the decline was that Gail had left the company we were using. A no brainer - I found out where Gail had moved to and have never looked back.

She, or a member of her great staff, respond with positive and helpful solutions or recommendations. She knows her business area extremely well, and has all the contacts that a long distance owner may need.

I have complete trust in the advice she gives, and love her innovative approach to meeting the customers changing needs regarding rentals. I can't speak too highly of Gail's great business acumen and personable attitude with her clients, colleagues, and customers."

November 23, 2011, Ian was Gail's client

Debbie Tomasko

OM at LPFC

"Gail has always been most helpful when renting our summer home. Gail always has taken care of the details, as well as problem solving. She has become a trustworthy friend and business partner.

If you want excellent service with a smile I would tell you contact Gail."

January 12, 2011, Debbie was Gail's client

Laura Thomas

Actuarial Consultant at Towers Watson

"Gail runs her Ocean City MD vacation rental agency (Resort Rentals) very effectively. She has great staff, her website (ocvacations.com) is easy to use for clients and for owners. I can see what is rented across several years, I can block my owner weeks easily, I can track pmts, work orders etc with no problem. In addition her rates are very fair, and the service is excellent. They are flexible, respond rapidly to problems and can recommend repair help when needed. They know the area. Gail and her staff feel more like friends than property managers, but remain 100% professional. We couldn't ask for more."

January 12, 2011, Laura was Gail's client

Kathy Panco

President Foundation at Greater Ocean City Chamber of Commerce Foundation President 2010

"Gail is one of the very best rental agents in town... Doesn't get any better than Gail...she knows her stuff, knows the beach, and is very accomodating to her clients....and she is a good person inside and out..."

January 12, 2011, Kathy was with another company when working with Gail at Resort Rentals, LLC